Privacy Policy

1. Data Controller

The website https://indonesia.eleusal.com/ is operated by PT. Akademi Spanyol Indonesia, with legal address at Jl. Gurita I No.38X, Dukuh Pesirahan, Desa/Kelurahan Pedungan, Kec. Denpasar Selatan, Kota Denpasar, Provinsi Bali.

Business Identification Number (NIB): 0311250102616
Email: info@indonesia-eleusal.com

2. Scope of this Policy

This Privacy Policy applies to the personal data collected through this website, including contact forms, lead generation forms, brochure requests, enquiry forms, newsletter sign-ups, admissions or course interest forms, and other communications sent to ELE USAL Indonesia through digital channels.

If a person later becomes a student, parent, employee, teacher, supplier, or contractor, additional privacy information may be provided where required for those specific relationships.

3. What personal data may we collect?

Depending on how you interact with us, we may collect the following categories of personal data:

Identification data
Name, surname, nationality, date of birth, or similar identifying details where provided by the user.

Contact data
Email address, telephone number, WhatsApp contact, and other communication details.

Enquiry and academic interest data
Information you provide about your course interests, level, learning goals, age group, family profile, preferred schedule, or study preferences.

Technical and usage data
IP address, browser type, device information, pages visited, language preferences, and website interaction data collected through cookies or similar tools, where applicable.

Marketing and communications data
Preferences related to brochures, newsletters, updates, events, or other promotional communications, where applicable.

4. For what purposes do we process your personal data?

We may process personal data for the following purposes:

• To respond to enquiries, information requests, and contact form submissions.
• To provide information about our courses, programmes, academic activities, events, and services.
• To manage brochure requests, lead magnets, consultations, or pre-enrolment interest.
• To communicate with prospective students, families, or partners about our educational offer.
• To manage admissions-related communications and academic interest requests.
• To improve website performance, user experience, and conversion processes.
• To comply with applicable legal, administrative, tax, or regulatory obligations.
• To send marketing or promotional communications where permitted by law or where consent has been obtained.

5. Legal basis for processing

Depending on the specific purpose, the legal basis for processing may include:

Consent
Where you voluntarily provide your data for a specific purpose, such as requesting information, subscribing to communications, or accepting non-essential cookies.

Pre-contractual or contractual necessity
Where the processing is necessary to respond to your request before entering into a course, service, or educational relationship with us.

Legal obligation
Where processing is necessary to comply with legal, administrative, tax, accounting, or regulatory obligations applicable to the organisation.

Legitimate interest
Where processing is necessary for the legitimate interests of ELE USAL Indonesia, such as improving services, managing communications, ensuring website security, or maintaining reasonable business records, provided that such interests do not override the rights and freedoms of the data subject.

6. How long do we keep your data?

We retain personal data only for as long as necessary for the purposes for which it was collected, and thereafter for any period required by applicable law or to address legal, administrative, or evidentiary obligations.

In general:

• Enquiry and lead data will be kept for a reasonable period to manage the request and follow-up related to our educational services.
• Marketing communication data will be kept until you unsubscribe or object to receiving such communications.
• Contractual, administrative, and accounting data may be retained for the legally required retention periods.

7. Who may receive your data?

Your data may be accessed by:

• Authorised personnel of ELE USAL Indonesia.
• Service providers acting on our behalf, such as hosting, analytics, CRM, website maintenance, marketing, email, form, or IT support providers.
• Professional advisers or authorities where required by law or for compliance purposes.

All such access will be limited to what is necessary and, where required, subject to appropriate contractual safeguards.

8. International data transfers

Some of the digital tools or service providers used by the website may process personal data outside Indonesia or outside the country from which the user accesses the website.

Where such international transfers take place, we will seek to ensure that appropriate safeguards, contractual protections, or lawful transfer mechanisms are in place where required.

9. Your rights

Depending on the applicable law and your location, you may have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where applicable.
• Request restriction of processing in certain circumstances.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.
• Request portability of your data where applicable.
• Lodge a complaint with the competent supervisory or regulatory authority.

To exercise any of these rights, you may contact us at info@indonesia-eleusal.com.

10. Data security

We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, or misuse.

However, no internet-based system can be guaranteed to be completely secure, and users should also take reasonable precautions when sharing information online.

11. Third-party links and services

This website may contain links to third-party websites, embedded services, social media platforms, maps, or external tools. We are not responsible for the privacy practices of those third parties, and we encourage users to review their respective privacy policies.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, website functionality, business operations, or data processing practices. The updated version will be published on this page.

13. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact us at info@indonesia-eleusal.com.